Frequently Asked Questions...

At this time, Willie Muller, RMT & and Acupuncturist David Malcolm direct bills ICBC. We do not direct bill MSP or WorkSafeBC at this time but you can pay us and get reimbursed after.

Our therapists do not accept tips. This is because we are a healthcare facility. If you would like to compliment our therapists for a job well done, we would suggest that you refer a friend to see them or write a positive review on Google or social media.

We accept contactless payments such as Visa, MasterCard and email transfers from your banking establishment. Your RMT will issue an official receipt for you via email only (paperless) to include with your benefits claim or taxes. We may be able to submit the claim to your benefits provider on your behalf.

Read your insurance booklet, if you have one. You can also ask your employer or call your insurer directly. Have your Group and ID numbers handy. Ask them: - How much coverage do you have, if any? - Is there a deductible? Is it per calendar year (i.e.: January – December)? - Is there a maximum amount per visit? -Must you obtain a doctor’s note before receiving massage in order to submit a claim for benefits?

Our RMT’s bill a wide range of insurance companies including, but not limited to: Blue Cross, Sunlife, Manulife, Green Shield, Canada Life, iA Financial. DA Townley, Empire Life and DVA. You will only have to pay the remaining balance if the policy does not cover 100%.

Yes you can. We provide you with an email of a PDF version. You can print yourself and mail to your insurer for reimbursement based on their rules.

BC MSP may cover massage therapy under certain circumstances. It is up to you to determine if this will be the case for you and to get reimbursed. We do not bill directly to MSP. The exception is our Physiotherapist Lily Wu who can bill MSP. Many extended Health Care Insurance Plans include Massage Therapy. Check with your employer to see if your company benefits package includes Massage Therapy.

Yes. Massage Therapy is a tax-deductible medical expense, similar to Dental or Eyeglass expenses