Patient Notice regarding COVID-19 / CORONAVIRUS

ATTN: Please read the information below for clinic appointments.

At Courtenay Massage Therapy, our number one priority is the health and safety of our patients and our team, so we have very strict protocols in place while practicing physical distancing and adhering to provincial guidelines. 

Please complete our mandatory In-Take form prior to your appointment as we have included new sections

 

This is what we do for safety:

  1. As a health care clinic we have always had high cleanliness standards and infection control procedures. These have been stepped up and a complete sanitizing will occur after each patient visit. 

  2. Every surface including tables, chairs, desks, equipment, door handles, are wiped down between patients with Health Canada approved disinfectant. 

  3. All RMTs will wear cloth or three-ply masks during patient care. 

  4. To streamline care and minimize contact, we require patients to arrange payment with us by supplying billing or credit card information. 

  5. We will stagger appointment times and ask patients to wait in their cars until their room is ready.

  6. Each patient must apply hand sanitizer provided to them at reception both upon arrival and following the appointment. 

 

This is what we expect from you prior to visiting our clinic:

Patients will be phoned the day before their appointment for pre-screening and to verify payment information, which will be processed without contact after the appointment and receipts sent by email. 

 

Your answer to all of the questions should be NO prior to entering CMT.

  1. Have you tested positive for COVID-19 or come in close contact with anyone who has tested positive for COVID-19?

  2. Have you been asked to self-isolate or self-monitor in the last 14 days?

  3. Have you traveled outside the province of BC in the last 14 days?

  4. Are you feeling well? Do you have a fever, cough, chills, shortness of breath, or difficult breathing?

 

If you have ANY respiratory symptoms or feel unwell at all you will not be permitted in the clinic.

Other information for your visit to Courtenay Massage Therapy:

Since our space is limited, please be on time for your appointment so that we can follow physical distancing rules.

For all appointments, we ask that upon your arrival that you stay in your car. We will call, text, or waive to you to come in once we are ready, then you can remove your shoes and sanitize your hands, and go to the treatment room. 

**Please use your own washroom before coming to the clinic.**

– Patients are asked to wear masks when inside the clinic.

– Please leave any non-essential belongings in your car (i.e. jacket, hats).

– Non-essential companions or pets will not be allowed at this time.

– No food or drinks allowed inside the premises. 

– Water, kids toys and magazines will not be provided for safety reasons.

– Card payments are best at this time, and we have the ability to store your credit card on file (encrypted) for processing payments. 

Moving forward, you will be required to provide a credit card number which will be securely stored on file in order to use online booking.

 We are excited & look forward to serving you again.

432 10th Street

Courtenay, BC

 

Opening 7 Days a Week

By appointment only!

CANCELLATION POLICY

When you book an appointment, that time is set aside for you, and missed appointments prevent us from helping other clients. Please understand that therapists only get paid when they deliver a service. If you do not show up for your scheduled appointment, and you have not notified us at least 24 hours in advance, you will be required to pay the full cost of the treatment as booked. The exception to this during pandemic times if if you suspect you are ill.

Missed appointment fees will NOT to be direct billed to extended health providers.

If you would like more information on how we use your information, please take a look at our PRIVACY POLICY.

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© 2020 Courtenay Massage Therapy

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